Ocean Swim Safaris - Privacy policy
Last updated: 1 July 2025
At Swim Trek Australia Pty Ltd (ABN: 45 677 942 040, trading as oceanswimsafaris.com) ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. We handle all of your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how and why we collect, use, disclose, store and protect your personal information.
We reserve the right to update or modify this policy at any time, and we will notify users of any significant changes. Please check this page periodically for updates. By using our services, you agree to the terms outlined in this policy.
What Personal Information We Collect?
We may collect personal information including but not limited to:
- Full name
- Date of birth
- Contact information (email, phone number, address)
- Passport details
- Health and medical information (where relevant to your tour participation)
- Emergency contact details
- Travel insurance information
- Payment and transaction details
- Photographs or videos (with your consent)
How We Collect Your Personal Information
We collect your personal information in several ways, including:
- When you contact us by phone, email or through our website
- When you make a booking or enquiry
- When you fill out our online forms or surveys
- When you subscribe to our newsletters or updates
- From third parties, including travel agents or other individuals making a booking on your behalf
Why We Collect Your Personal Information
We collect your personal information in order to:
- Provide and manage our tours and services
- Process your bookings and payments
- Communicate with you about your booking or inquiry
- Meet health, safety, insurance, and visa requirements
- Promote our services, with your consent
- Comply with our legal obligations
Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers (e.g. guides, accommodation providers, insurers)
- Government authorities (e.g. for visa, customs, or immigration requirements)
- Emergency services in the event of an incident
- Our professional advisers (e.g. accountants, legal advisers)
- Third parties you authorise us to disclose to
- Our parent company Swim Trek Ltd, based in the United Kingdom with company registration number 04665463
Some of these third parties may be located outside Australia. When disclosing information internationally, we will take reasonable steps to ensure it is protected.
Security of Your Personal Information
We take reasonable steps to protect your personal information from:
- Unauthorised access, modification or disclosure
- Loss, misuse, or interference
We use secure systems for storage and transmission and restrict access to staff and providers on a need-to-know basis.
Accessing and Correcting Your Information
You may request access to or correction of the personal information we hold about you by contacting us at the details below. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
Swim Trek Australia Pty Ltd
- Email: info@oceanswimsafaris.com
- Website: www.oceanswimsafaris.com
- Mail: Suite 6 Level 2, 29-31 Lexington Drive, Bella Vista NSW 22153, Australia
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to check it periodically.